Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.explorehonor.com (the “Site”). This Privacy Policy explains how Honortech Universal Private Limited or its affiliated companies (collectively, "we", "us", or "our") collect, use, share and process your Personal Data when you are using our services, including our websites, products, apps and other service.

If you have any question about this Privacy Policy, please contact us using the contact details provided at the end of this Privacy Policy.

This Privacy Policy explains you of the following information:

1. How we collect and process your Personal Information
2. Use and Role of cookies and similar technologies
3. How we process Minor personal Data
4. How we Protect Your Personal Information
5. Data Storage, Retention and Sharing
6. Your Rights to Personal Information
7. Third Party websites and services
8. Changes to this Privacy Policy
9. Contact Us

1. How we collect and process your Personal information

We collect and process Personal Data when you:

• visit our website and use our products, apps (including when registering and logging into your account, backing up or restoring your account information, filling in forms such as when you sign up for newsletters or enter a competition, locate a store, or otherwise interact with us);
• purchase and/or activate any products or services from our website
• contact our customer service or after sales/support center or request information from us in any other way;
• participate in our customer satisfaction surveys, improvement program, or other market research, feedback and survey responses;
• communicate with us via social networking websites, third party apps or similar technologies;
• when you direct third parties to share data with us, for example, your mobile carrier.

You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with website services or respond to your queries.

We may process your Personal Data for the following purposes:

• to provide you with the information, products and services you have requested and send you marketing and advertising materials;
• to provide, improve, and develop our products and services;
• to communicate with you including in relation to a purchase or to offer you targeted advertisements and services (including if you enter a contest, or other promotion, we may use the Personal Data you provide to administer those programs);
• to process your transactions;
• for system administration purposes and for internal operations, including troubleshooting, testing, statistical and survey purposes, data analysis, research, and audits;
• to authenticate your access to our website, app, products and services and to distinguish you from other users (for example to remember your log-in details);
• to monitor your use of our website, app, products and services to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
• to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your Personal Data to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);
• to provide customer support and ensure we provide a good level of customer service;
• to personalize your services and communications where such options are available and you choose to use them;
• to notify you of any changes to our services;
• promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies;
• to ensure that our website, app, products and services are safe and secure; and
• to comply with applicable laws and regulations.

2. Use and Role of cookies and similar technologies

(A)What Are Cookies?

Cookies are small files that are transmitted and stored on your device by our websites, applications, or services. Our websites, online services, interactive applications, e-mails, and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (such as only when your browser is open) or for a longer period of time, even years. We cannot access cookies that are not set by us.

(B) Cookies We Use and Similar Technologies

(1) We and our partners use cookies or similar tracking technologies to analyze trends, administer the websites, track user behavior on the websites, and collect aggregate demographic information about our user base.

2) Like most websites, we automatically collect certain information to analyze general usage trends and manage our websites. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

3) We may partner with third parties to display advertisements on our website or to manage our advertisements on other sites. Our third-party partners may use cookies or similar tracking technologies to provide advertisements to you based on your browsing activities and interests. You may choose to opt-out of interest-based advertising by managing the cookies and the cookie preferences. Please note that you will continue to receive general advertisements that are not personally targeted.

(C) Removing/Disabling Cookies

Cookies and cookie preferences can be managed from the Options/Preferences panel of your browser. See below instructions on how to manage cookies on certain popular browsers:

• Microsoft Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Safari for macOS
• Safari for iOS

(D) More Information About Cookies

For more information about cookies and instructions on how to configure your browser to accept, delete, or reject cookies, see: www.allaboutcookies.org.

3. How we process Minor personal Data

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

If you are a child, you should obtain prior consent from your parents or guardians before using the our Store and be sure to read this Privacy Notice carefully with your parents or guardians.

4. How we Protect Your Personal Information

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

5. Data Storage, Retention and Sharing

A. Data Retention:

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Company to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

B. Data Sharing

We may share personal information internally within affiliates, related companies and with other third parties, including Credit Bureaus, for purposes of providing products and services offered by them, such as, personal loans, insurance, the deferred payment options, Pay later through its lending partners. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of conducting the required checks , namely for the purpose of credit underwriting, providing you their products and services and may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose your personal information to third parties, such as logistic partners. This disclosure may be required for us to provide you access to our products and services; for fulfillment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

6. Your Rights to Personal Information

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our services to you for which we consider that information to be necessary.

Your Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Platform consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels and other third parties like Credit Bureaus ) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You have the right to contact us and file a complaint through the means disclosed in this Privacy Policy. We will respond to your complaint within 30 business days (or within the period specified under applicable laws) from the date of receipt of your complaint. Please note that for security reasons, we may need to verify your identity before processing your request.

7. Third Party websites and services

Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information security practices. Please check our Privacy Policy periodically for changes. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

9. Contact Us

If you have any questions or concern regarding this Privacy Policy or practices, or if you have any questions about the collection, use, or disclosure of your personal information by Company, please contact us at the following address:

Honortech Universal Private Limited
10th Floor, Tower C, Building Number 8, DLF Cyber City,
Gurugram-122002, Haryana
Email: privacy@honortech.com